Guides
Step-by-step guides for installing, setting up and using our products.
Read the guidesSupport
Help with Kalytera products
Start with the guides. If you need us, send a support request or email [email protected].
Support request
Tell us the product, the version and what happened. Requests go to the engineers who build the software.
For anything else, including questions about your account or a license, write to [email protected].
Send an emailSupport terms
What support covers
Anyone can use the guides, the support form and email. Support for a deployment, including how quickly we respond, is agreed in its contract.
Everyone
Without a contract
The guides, the support request form and email are open to everyone. We answer as soon as we can.
Read the guidesBy contract
With a support contract
For Kalytera VMS and Kalytera Cloud customers, the contract sets out what is covered, how to reach us and how quickly we respond.
How we priceQuestions
Common questions
Kalytera VMS runs on Windows Server (64-bit) and on Linux servers (Ubuntu Server 24.04 LTS first), and operators use it from a web browser. Site Designer, Device Manager and DC-09 Studio are Windows x64 desktop apps. Kalytera Cloud is used from a web browser; to connect a site's cameras to it, Kalytera Bridge Agent runs on Windows or Linux. The Kalytera app for iOS and Android is coming soon. The Kalytera app works with your Kalytera VMS installations and with Kalytera Cloud. Watch live video, play back recordings and handle alarms with push alerts, in English or Spanish. To sign in a phone to Kalytera VMS, scan a QR code from Configure and an administrator approves it.
Create a Kalytera account and confirm your email address. We review new accounts by hand; once yours is approved, sign in and download the installers from each tool's page.
Our installers are not code-signed yet, so Windows SmartScreen may ask you to confirm the first time you run one. Choose More info and then Run anyway.
Request a Pro quote from the tool's page. Once we issue the license, download the
license.key file from My licenses in your account and follow the activation steps in the tool's guide.We announce releases in the News section. The Downloads page lists each version with its date, file and SHA-256 checksum.
Send a support request with the product and version, what you expected, what happened and the steps to reproduce it.