Help & Support

How can we help?

Browse our documentation, ask the community, or reach out directly. We're here to help.

Documentation

Our documentation covers installation, configuration, camera setup, alarm rules, and more.

Browse Docs
Community Forum

Ask questions, share your setup, and get help from other Kalytera users in our community forum.

Visit Forum
Support Ticket

For account, licensing, or technical issues, submit a ticket and we will respond within 24–48 business hours.

Support Plans

Choose Your Support Level

Community support is free for everyone. Priority support is available with paid plans.

Community
Free
Included
  • Community forum access
  • Full documentation access
  • Community peer support
  • Bug report submissions
  • Priority response
  • Direct email support
Join Community
Standard
See Pricing
Popular
  • Everything in Community
  • Priority forum responses
  • Email support
  • 48h response SLA
  • Dedicated support agent
  • Phone / video calls
View Plans
Enterprise
Custom
Premium
  • Everything in Standard
  • Dedicated support agent
  • 8h response SLA
  • Phone & video support
  • Onboarding assistance
  • Custom integrations
FAQ

Frequently Asked Questions

Kalytera runs on Windows 10/11, Windows Server 2016+, and Linux (Ubuntu and Debian). Companion apps for Android and iOS let you sign in, browse your cameras, and watch live video on the go.

A free 4-camera Community edition is available for download at no cost. Paid editions (Standard, Professional, Enterprise) are available on request and add more cameras, analytics, alarms, maps, and I/O control.

Use the support ticket form to submit a bug report. Please include your operating system, Kalytera version, and steps to reproduce the issue.

Log into your account, go to My Licenses, and upload the fingerprint file exported from your Kalytera admin panel. Once the fingerprint is matched, you can download your .lic file and place it in the Kalytera configuration folder.

Yes. Back up your database and configuration files, then restore them on the new machine. If you have a hardware-locked license, contact support to re-issue it for your new server fingerprint.

Still have questions?