Documentation
Installation, first setup, device discovery, recording, alarms and licensing.
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Product help and support
Use the guides and forum for public information, or send a request for account, licensing or technical help.
Community forum
Ask product questions, report issues and discuss Kalytera deployments.
Open forumSupport request
Send account, licensing or technical details directly to Kalytera.
Support arrangements
Public resources and agreed support
Commercial response targets and support channels are defined in the applicable quote or agreement.
Public
Community resources
Product guides and forum access are available without a commercial support agreement.
Visit the forumBy agreement
Commercial support
Onboarding, response targets and direct support channels are specified with the licence or support agreement.
View licensingProject work
Engineering services
Camera integrations, on-premises analytics, model work and Kalytera customisation are scoped as engineering projects.
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Common questions
Kalytera VMS runs on Windows 10/11, Windows Server 2016 or later, Ubuntu and Debian. Companion mobile applications are in early access.
Kalytera VMS supports up to four devices without a commercial licence. Paid licences contain an explicit device limit and the capabilities enabled for that deployment.
Use the support request form and include the operating system, Kalytera version, and the steps needed to reproduce the issue.
Sign in, open My Licences, and upload the fingerprint file exported from Kalytera VMS. After the fingerprint is matched, download the
.lic file and import it into the VMS administration interface.
Back up the database, configuration and recording data needed for the move. A hardware-bound licence must be reissued for the new server fingerprint.